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Refund & Cancellation Policy

Effective Date: March 16, 2026

This Refund & Cancellation Policy applies to all ticket purchases made through PartyNest ("PartyNest", "we", "us", or "our"). By purchasing a ticket on PartyNest, you agree to this policy.

PartyNest operates as a ticketing platform facilitating access to Events organized by independent Hosts. Refund eligibility depends on the circumstances described below.

1. General Policy - All Sales Final

Due to the nature of live events, limited capacity, and advance planning requirements, all ticket purchases on PartyNest are final and non-refundable once payment is confirmed and a ticket is issued.

Users cannot cancel bookings for a refund due to personal circumstances including but not limited to:

  • change of plans
  • illness or health issues
  • travel or transportation problems
  • personal schedule conflicts

2. Eligible Refund Scenarios

Refunds are issued only under the following conditions:

(a) Event Cancelled by Host

If the Host cancels the Event for any reason, 100% of the ticket amount paid will be refunded to the original payment method.

(b) Event Cancelled by PartyNest

If PartyNest cancels an Event due to safety concerns, policy violations, fraud risk, or verification issues, attendees will receive a full refund.

(c) Wrongful Denial of Entry

If an attendee:

  • arrives within permitted entry time
  • complies with Event rules
  • meets age/KYC requirements

but is denied entry due to verified Host error (e.g., overcrowding beyond listed capacity), PartyNest may issue a refund after review and validation of evidence.

Refund decisions in such cases are made at PartyNest's reasonable discretion.

3. Non-Refundable Situations

Refunds will not be issued for:

  • failure to attend the Event ("no-show")
  • late arrival where entry windows apply
  • denial due to impairment or disruptive behavior
  • denial due to invalid or missing ID/KYC
  • violation of Event or venue rules
  • dissatisfaction with Event experience, music, crowd, or venue

4. Event Changes

Minor changes to Events (including venue layout, lineup adjustments, or timing shifts within reasonable limits) do not qualify for refunds.

5. Force Majeure

Refunds are not guaranteed where Event disruption or cancellation occurs due to circumstances beyond Host or PartyNest control, including:

  • government restrictions
  • law enforcement action
  • natural disasters
  • weather events
  • public safety risks

In such cases, PartyNest may determine refund or credit options at its discretion.

6. Refund Processing

Approved refunds are processed within 5-7 business days to the original payment method.

Actual credit timing depends on bank or payment provider processing cycles.

7. Platform Fees

Where permitted by law, PartyNest service or platform fees may be non-refundable even when ticket value is refunded.

8. Refund Requests & Disputes

Refund requests must be submitted within 48 hours of Event start time.

Contact: support@partynest.fun

PartyNest may request supporting evidence (e.g., entry denial proof, communications, photos).

9. Payment Gateway Compliance

All refunds are processed in accordance with applicable payment-gateway rules and Indian regulations. Users agree not to initiate chargebacks without first contacting PartyNest for resolution.